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Cases in Call Center Management

Cases in Call Center Management
-5 %
Cases in Call Center Management
Richard Feinberg (ஆசிரியர்)
₹375
₹395
புத்தகம் 3 - 7 நாட்களில் அனுப்பி வைக்கப்படும்.
+ ₹40 shipping fee* (Free shipping for orders above ₹500 within India)
புத்தகம் இருப்பில் இல்லை என்றால், அத்தகவல் உங்களுக்குத் தெரிவிக்கப்பட்டு, அதற்கான பணம் (ஷிப்பிங் சார்ஜ் இருந்தால் அதுவும் சேர்த்து) உங்களுக்குத் திருப்பித் தரப்படும்.
Written by authorities in the call center industry, Cases in Call Center Management brings to light the strategic importance of call centers in today’s business world. While large corporations have explicit call centers, small organizations, even if they do not designate a part of the organization as a call center, due to changing attitudes toward customer service, in practice have call centers. As interactions with customers move away from person-to-person to other interactive media options, the call center is emerging from the shadows to become a vital force for corporate marketing and communication. Cases in Call Center Management covers a gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call center issues. The book is rounded out with a section on resources that will provide hundreds of ideas to accentuate your current call center. Both a practical guide and an exhaustive reference, This book is an investment in the future success of your customer service operations.

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